Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with House of Wyvern. Every product is made specially for you after your order is placed. Please read our shipping policy carefully.
1. Order Processing
All orders are processed after successful payment confirmation. Since our products are made-to-order, processing usually takes 2–5 business days before dispatch.
During high-demand periods, order processing may take slightly longer.
2. Shipping Time
After dispatch, delivery typically takes:
- Metro cities: 3–7 business days
- Other cities and towns: 4–10 business days
- Remote locations: 5–12 business days
Actual delivery times may vary depending on the courier partner and destination.
3. Order Tracking
Once your order is shipped, you will receive a tracking number through email, SMS, or WhatsApp (if available). You can use the tracking details to monitor your shipment status.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
House of Wyvern may offer free shipping promotions on selected products or orders.
5. Delivery Delays
Unexpected delays may occur due to:
- Weather conditions
- Public holidays
- Courier service issues
- Natural disasters or unforeseen circumstances
House of Wyvern is not responsible for delays caused by third-party courier partners.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping charges for re-dispatch.
7. Lost or Damaged Packages
If your package arrives damaged or if you experience delivery issues, please contact us within 48 hours of delivery with:
- Order number
- Photos of the package (if damaged)
- A description of the issue
We will investigate the matter and provide appropriate assistance.
8. Contact Us
For shipping-related questions, please contact us at:
Email: houseofwyvern.support@gmail.com
Instagram: @houseofwyvern
Response time: 24–48 business hours.